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Digital Tools and Service

Real-time monitoring
for every machine.

Every Retearn machine ships with live cloud connectivity, a real-time dashboard, and a UK service team. You see what every machine is doing. We make sure it keeps doing it.

Get in touch See the dashboard
Retearn live dashboard on device
Live dashboard
Monitor every machine's collection volume, fill level, and status from a browser or phone.
Predictive alerts
Sensor telemetry flags issues before they cause downtime. No surprise call-outs.
Automated reporting
DRS compliance reports, deposit payout summaries, and collection data generated automatically.
UK service cover
In-house and certified partner technicians cover preventive and corrective maintenance across the UK.
Live Dashboard

Live visibility across
your entire estate.

The Retearn Online dashboard gives you a single view of your entire fleet. Collection volumes update live, fill-level alerts fire before a machine goes offline, and deposit payout data is ready when your accountant needs it.

Machine status at a glance Online, full, or flagged — colour-coded across your whole fleet.
Collection volume by machine, day, or site Filter by date range, location, or container type.
Deposit payout reconciliation Total vouchers issued and redeemed, exportable for finance.
Remote configuration Update voucher values, accepted container types, or marketing screens without a site visit.
Role-based access Give store managers read-only access. Keep configuration controls with your operations team.
Fleet overview
Live
2,841
Returns today
£142
Deposits issued
98%
Uptime
Reklaim Ace
Tesco Express, Shoreditch
Online
Reklaim Ace
Premier Foods, Hackney
Bin 78% full
Reklaim Bulk
Asda, Stratford
Online
Reklaim Ace
BP Forecourt, Canary Wharf
Scheduled service
Integrations

Integrates with your existing retail systems.

Retearn's open API plugs into your store's existing tech stack. No rip-and-replace, no new IT project.

EPOS and POS systems
Voucher redemption connects directly to your checkout. Customers redeem at the till with no extra hardware.
Loyalty card schemes
Return a bottle, earn loyalty points. Hooks into Clubcard, Nectar, or your own proprietary programme via API.
Digital payment wallets
Deposit credits paid out via Apple Pay, Google Pay, or direct bank transfer — no paper vouchers required.
Business intelligence tools
Push machine data to Power BI, Tableau, or any BI platform. Collections, uptime, and payout data in your existing reports.
In-store communication screens
Display real-time collection milestones, environmental messages, or promotions on your digital signage network.
Consumer mobile apps
Surface your nearest Retearn machine, show deposit history, and push recycling milestone notifications to your own branded app.
Service and Maintenance

Proactive alerts before issues affect your operation.

Retearn's service model covers the full lifecycle: from scheduled preventive maintenance to same-day corrective call-outs. In-house technicians and a certified UK partner network mean coverage wherever your machines are.

1

Remote monitoring and intervention

24/7 telemetry tracking. Most alerts are resolved remotely before they affect machine availability.

2

Preventive maintenance visits

Scheduled inspections, wear-part replacement, and firmware updates. Planned around your trading hours.

3

Corrective maintenance

On-site repair when a fault can't be resolved remotely. Technicians arrive with the right parts, not a guess.

4

Staff training on installation

Every install includes hands-on training for your team: basic operation, how to handle common consumer questions, and what to escalate.

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What the service package covers
24/7 remote monitoring
Scheduled preventive visits
On-site corrective repair
Over-the-air firmware updates
Staff training on delivery
Spare parts held in UK distribution
Certified partner technician network
SLA-backed response times
Service packages are customisable. Remote-only, hybrid, and full-cover options available.
Talk to the service team
24/7
Remote monitoring, every machine, every hour
4hr
Target remote response for priority alerts
Next day
On-site attendance for corrective faults
OTA
Firmware updates with no engineer visit required
Security

Enterprise-grade security, ISO 27001 aligned.

The Retearn cloud platform meets the same physical and IT security standards operated by Recykal across 28 Indian states. Every protocol is updated continuously as standards evolve.

ISO 27001
Information security management
The platform operates under ISO 27001 certification. Data handling, access control, and incident response are all in scope.
TLS 1.3 / AES-256
Encryption in transit and at rest
All machine-to-cloud communication uses TLS 1.3. Stored data is AES-256 encrypted. Payment tokens are never held on the machine.
OWASP ASVS 4.0
Application security verified
Annual penetration testing against OWASP ASVS Level 2. Reports available to enterprise customers. Vulnerabilities patched within SLA.
Get in touch

Ready to deploy the Retearn platform?

Book a 30-minute demo with the Retearn team. We'll show you the dashboard live, walk through the service model, and answer questions about your specific store format.

No commitment neededTalk to us before making any decisions.
Response within 24 hoursA member of the UK team will follow up directly.
Talk to someone who knows DRSNot a sales script — a real conversation about your setup.